Privacy Policy
Last updated: July 11, 2025
Our Privacy Commitment
At Convicy, we respect your privacy and are committed to protecting your personal data. We do not sell, rent, or share your data with third parties for marketing purposes. This privacy policy explains how we collect, use, and safeguard your information when you use our revenue intelligence platform.
1. Information We Collect
Account Information
- Email address and contact details
- Shopify store information and settings
- Account preferences and configuration
Store Data
- Customer behavior and shopping patterns (anonymized)
- Product information and sales data
- Website analytics and conversion events
- Order and transaction information
Technical Information
- IP addresses and device information
- Browser type and version
- Usage patterns and app interactions
2. How We Use Your Information
We use the collected information solely to:
- Provide our service: Generate analytics, insights, and personalized recommendations
- Improve functionality: Enhance our algorithms and develop new features
- Customer support: Respond to your questions and provide technical assistance
- Service optimization: Monitor performance and ensure platform stability
- Legal compliance: Meet our legal obligations and protect our rights
What We DON'T Do
- We do not sell your data to any third parties
- We do not use your data for our own marketing purposes
- We do not share your data with competitors or advertisers
- We do not access more data than necessary for our service
3. Data Sharing and Third Parties
We only share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform:
- Cloud hosting and storage providers (encrypted data only)
- Analytics and monitoring services (anonymized data only)
- Payment processors (transaction data only)
Legal Requirements
We may disclose information when required by law, such as:
- Compliance with legal processes or government requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access controls: Limited access to authorized personnel only
- Regular audits: Ongoing security assessments and updates
- Secure infrastructure: Hosting with reputable cloud providers
5. Your Privacy Rights
You have the following rights regarding your personal data:
Data Access and Portability
- Request a copy of your personal data
- Export your data in a machine-readable format
Data Correction
- Update or correct inaccurate information
- Modify your account settings and preferences
Data Deletion
Right to Be Forgotten
You can request deletion of your personal data at any time. Upon receiving your request, we will:
- Complete deletion: Permanently remove all personal data from our systems, or
- Anonymization: Remove all identifying information while preserving anonymized analytics for service improvement
- Confirmation: Provide written confirmation of data deletion within 30 days
Data Processing Restrictions
- Limit how we process your data
- Opt out of specific data collection features
- Withdraw consent for data processing
6. Data Retention
We retain your information only as long as necessary:
- Active accounts: Data retained while your account is active
- Inactive accounts: Data deleted after 12 months of inactivity
- Analytics data: Anonymized data may be retained for service improvement
- Legal requirements: Some data retained to comply with legal obligations
8. Updates to This Policy
We may update this privacy policy from time to time. When we do:
- We'll post the updated policy on this page
- We'll update the "Last updated" date at the top
- For significant changes, we'll notify you by email
- Continued use of our service constitutes acceptance of the updated policy
Our Promise
Your trust is essential to our business. We are committed to maintaining the highest standards of data protection and privacy. If you have any concerns or questions, please don't hesitate to reach out to our team.