You're using the beta version of Convicy. Some features are still in development, and we appreciate your feedback as we build the future of revenue intelligence.
Welcome to Convicy Revenue Intelligence! This comprehensive guide will help you get the most out of our platform to optimize your Shopify store's performance and boost revenue by 15-25%.
Convicy is a revenue intelligence platform designed specifically for Shopify stores. We help you:
Monitor key metrics, toggle event tracking, and access essential insights directly within your Shopify admin.
Access advanced analytics, create post-purchase offers, and configure detailed settings in your dedicated dashboard.
Install Convicy from the Shopify App Store and follow the setup wizard.
Create your external account and configure basic store settings.
Choose which customer events to track for analytics and optimization.
Set up personalized post-purchase offers to increase order value.
Review analytics and optimize based on customer behavior insights.
Start with basic event tracking and one simple post-purchase offer. You can always expand your strategy as you become more familiar with the platform.
Go to the Shopify App Store and search for "Convicy Revenue Intelligence" or click the direct installation link provided in your beta invitation.
Convicy requires the following permissions to function properly:
Click "Install app" to add Convicy to your Shopify store. You'll be redirected to the setup wizard automatically.
After successful installation, you'll see:
Once installed, proceed to the Initial Setup section to configure your account and start tracking customer behavior.
The setup wizard will guide you through configuring Convicy for your store. This process takes about 3-5 minutes.
After installation, you'll see a setup checklist in your Shopify admin. Each incomplete step has a button to guide you through the process.
Click "Create Account" to be redirected to app.convicy.com where you'll:
Complete your store profile with optional information:
Select which customer events to track:
The wizard will automatically test the connection between Shopify and our servers to ensure data is flowing correctly.
If you run Google Ads or Meta campaigns, you can configure server-side conversion tracking:
Create your first offer during setup or skip and set up later:
If you encounter issues during setup:
Once setup is finished, you'll start seeing data within 30 minutes. Your first analytics will appear in both the Shopify interface and external dashboard.
The Shopify interface provides quick access to essential metrics and controls without leaving your admin panel.
Conversion Rate Comparison: Current period vs. previous period with percentage change indicator
Total Conversion Value: Revenue generated in the selected time period
New vs. Returning Users: Breakdown of customer types and their conversion rates
Events in Last 30 Minutes: Live chart showing recent customer activity
Conversions in Last 24 Hours: Recent purchase activity and trends
System Status: Indicator showing if tracking is active and functioning
Offers Viewed: Number of customers who saw post-purchase offers
Offers Taken: Number of customers who accepted offers
Uptake Percentage: Conversion rate of offers (typically 15-25%)
Toggle individual event types on/off based on your analysis needs:
Current Status: Free unlimited access during beta period (3-6 months)
Subscription Management: View current plan status and beta benefits
Future Pricing: Preview upcoming paid plans and grandfathered pricing
Click "Manage App" to open your advanced dashboard in a new tab. This provides access to detailed analytics, offer creation, and configuration options.
Use the export function to download your analytics data for external analysis or reporting.
The external dashboard provides advanced features, detailed analytics, and comprehensive configuration options that require more screen space than the Shopify interface allows.
Click the "Manage App" button in your Shopify admin to open the dashboard in a new tab. You'll be automatically logged in.
Visit app.convicy.com and log in with your account credentials created during setup.
Detailed Funnel Analysis: Visual representation of customer journey with dropout identification
Top 3 Dropout Pages: Specific pages causing the most revenue loss with percentages
Customer Behavior Insights: Deep analysis of shopping patterns and preferences
Performance Trends: Historical data with customizable date ranges
Create New Offers: Design personalized post-purchase recommendations
Offer Templates: Pre-built templates for common offer types
Product Targeting: Attach offers to specific products or all products
Performance Tracking: Monitor offer conversion rates and revenue impact
Google Ads Integration: Server-side conversion tracking with click ID matching
Meta Ads Integration: Facebook and Instagram conversion optimization
Attribution Analysis: Understand which campaigns drive the highest value customers
ROAS Optimization: Data to improve return on ad spend
Select from available offer types:
Define when and to whom the offer appears:
Customize the offer appearance and messaging:
Preview the offer, test with sample orders, and activate when ready. Monitor performance and optimize based on conversion data.
Timezone Configuration: Ensure accurate reporting across time zones
Currency Settings: Primary and secondary currency handling
Event Selection: Choose which customer events to track
Data Retention: Configure how long to store analytics data
Common issues and solutions to help you get the most out of Convicy.
Symptoms: App installed but no setup prompts visible
Solutions:
Symptoms: Error when clicking "Create Account" button
Solutions:
Symptoms: Dashboard shows zero events or conversions
Solutions:
Symptoms: Google Ads or Meta not receiving conversion data
Solutions:
Symptoms: Created offers but customers don't see them
Solutions:
Symptoms: Offers showing but customers not accepting
Solutions:
Symptoms: External dashboard takes long to load
Solutions:
Contact our support team if:
When contacting support, please provide:
The beta program gives you free access to Convicy for 3-6 months while we perfect the platform. You'll get early access to new features, the ability to influence development, and grandfathered pricing when we launch paid plans.
We haven't finalized pricing yet, but beta users will receive special grandfathered rates. You'll get 30 days advance notice before any billing begins, with full details on pricing tiers and features.
Yes, you can uninstall the app at any time during the beta period. Your data will be deleted or anonymized according to our privacy policy, and there are no cancellation fees.
We use Shopify's webhook system and tracking pixels to monitor customer events like page views, cart additions, and purchases. All tracking is GDPR compliant and respects customer privacy preferences.
No, Convicy is designed for minimal performance impact. Our tracking scripts are lightweight and load asynchronously. Post-purchase offers appear after checkout completion, so they don't affect your store's speed.
Yes, we use enterprise-grade security including data encryption, secure hosting, and regular security audits. We never sell your data and follow strict privacy policies outlined in our privacy policy.
Our system analyzes customer purchase history, browsing behavior, and product relationships to suggest relevant items. The recommendations improve over time as we collect more data about your customers' preferences.
Yes, you have full control over offer design, targeting, timing, and content. You can create different offers for different customer segments, products, or order values.
Currently we support Google Ads and Meta (Facebook/Instagram). TikTok, X (Twitter), and Snapchat integrations are coming soon during the beta period.
Most stores see their first post-purchase offer conversions within 24-48 hours. Analytics insights become more valuable after 1-2 weeks of data collection. Full optimization typically shows results within 30 days.
Based on beta testing, most stores see 15-25% increase in revenue from post-purchase offers. Results vary by industry, average order value, and customer behavior patterns.
Check your Shopify analytics dashboard for real-time event tracking, monitor post-purchase offer conversion rates, and review your external dashboard for detailed performance metrics.
Email us at feedback@convicy.com with suggestions, feature requests, or bug reports. We actively use beta user feedback to improve the platform.
Your data remains yours throughout and after the beta period. You can export it at any time, and if you choose not to continue with paid plans, we'll delete or anonymize it according to your preferences.
Email support@convicy.com for technical help, feature questions, or troubleshooting. Beta users receive priority support with typically 24-48 hour response times.
Our support team is here to help you succeed with Convicy. As a beta user, you receive priority support and direct access to our development team.
Email: support@convicy.com
Response Time: 24-48 hours
Best For:
Email: feedback@convicy.com
Response Time: 1-3 business days
Best For:
Email: strategy@convicy.com
Response Time: 2-5 business days
Best For:
Email: hello@convicy.com
Response Time: 1-2 business days
Best For:
Review this documentation, especially the troubleshooting section, as many common issues have quick solutions you can implement immediately.
To help us assist you faster, please include:
Visit our status page (linked in your dashboard) to see if there are any known issues affecting the platform.
For urgent issues affecting your store's revenue (like broken post-purchase offers during high-traffic periods), mark your email as "URGENT" and include your phone number. We'll prioritize these requests and may call you directly.
Video Tutorials: Coming soon - step-by-step video guides for common tasks
Webinars: Monthly beta user webinars covering advanced features and optimization strategies
Case Studies: Real examples from successful beta users and their results
Best Practices Guide: Detailed optimization strategies for different store types and industries
These features are currently in development or early testing. Some may have limited functionality or may change based on user feedback.
Status: Fully functional
Features: Customer journey tracking, conversion analysis, real-time monitoring
Known Issues: Large data sets may load slowly; working on optimization
Status: Fully functional
Features: Personalized recommendations, offer customization, conversion tracking
Known Issues: AI recommendations improve with more data; initial suggestions may be generic
Status: Fully functional
Features: Server-side conversion tracking, click ID matching, ROAS optimization
Known Issues: Initial data sync can take 24-48 hours
Status: In development
Features: Product performance insights, positioning recommendations, inventory optimization
Expected: August 2025
Beta Access: Early testing available for select users
Status: Design phase
Features: Cart abandonment analysis, checkout optimization recommendations, A/B testing
Expected: September 2025
Beta Access: Will be available to all beta users first
Status: Algorithm development
Features: More sophisticated product suggestions, seasonal recommendations, cross-selling optimization
Expected: October 2025
Beta Access: Gradual rollout to beta users for testing
Status: API integration planning
Features: TikTok Ads conversion tracking, attribution analysis
Expected: November 2025
Status: API integration planning
Features: X Ads conversion tracking, social commerce insights
Expected: December 2025
Status: Planning phase
Features: Snapchat Ads conversion tracking, youth demographic insights
Expected: Q1 2026
Concept: AI-powered store design recommendations, automated A/B testing, predictive analytics
Timeline: 2026 and beyond
Concept: Manage multiple Shopify stores from one dashboard, cross-store analytics, consolidated reporting
Timeline: Based on user demand
Most beta features will be automatically enabled for your account. You'll receive email notifications when new features become available.
For features in early testing, email beta@convicy.com to request access. Include your store URL and why you're interested in testing the feature.
Early access users are expected to provide detailed feedback on new features. This helps us improve the platform for all users.
As a beta user, your feedback directly shapes our development priorities. Features requested by multiple beta users get moved up in our roadmap. Don't hesitate to share your ideas and needs!
Your feedback is invaluable in shaping the future of Convicy. As a beta user, you have direct influence on our product development and roadmap.
What to include:
Send to: feedback@convicy.com with subject "Bug Report"
What to include:
Send to: feedback@convicy.com with subject "Feature Request"
What to include:
Send to: feedback@convicy.com with subject "UX Feedback"
What to share:
Send to: success@convicy.com
Most detailed feedback is best sent via email. We respond to all feedback within 2-3 business days.
Look for feedback buttons within the Convicy interface for quick suggestions or reports about specific features you're currently using.
We occasionally schedule video calls with beta users to discuss feedback in detail. These are optional but provide valuable insights for both sides.
Every quarter, we send comprehensive surveys to all beta users covering overall satisfaction, feature priorities, and development direction.
Weekly Review: Our team reviews all feedback weekly and categorizes it by priority and feasibility.
Monthly Planning: The most requested features and critical bug fixes are added to our development roadmap.
Quarterly Updates: We share updates on what feedback has been implemented and what's coming next.
We prioritize feedback based on:
We'll confirm receipt of your feedback and let you know if we need any additional information.
Our team analyzes the feedback, reproduces bugs, and evaluates feature requests for feasibility and priority.
We'll provide a detailed response including timeline for fixes or feature development, or explanation if requests can't be implemented.
When changes are made based on your feedback, we'll notify you and may request additional testing or validation.
Users who provide exceptional feedback may be: